At MMITech, we are committed to providing reliable and responsive support to all our customers. To ensure that you have the help you need when you need it, we offer free basic support with every hosting plan. This article explains what our basic support covers, the availability of our support team, and how we prioritize issues outside of regular support hours.
What Does Free Basic Support Include?
Our free basic support is designed to assist you with general questions and issues related to our VPS hosting services. Here’s what is covered under basic support:
-
General Inquiries: Assistance with understanding our services, billing questions, or how to use specific features of our hosting platform.
-
Service-Related Issues: Help with issues directly related to our VPS hosting service itself, such as connectivity problems, resource allocation, or server status checks.
-
Exclusions: Please note that basic support does not cover issues related to specific user applications or custom configurations within your VPS.
Support Availability
Our basic support team is available every day from 08:00 to 20:00 CET (08:00 AM to 08:00 PM CET). During these hours, you can expect prompt assistance with any queries or issues that fall under the scope of our basic support offering.
- Support Hours: 08:00 to 20:00 CET (08:00 AM to 08:00 PM CET) every day.
Handling Issues Outside of Support Hours
We understand that some issues require immediate attention, even outside of regular support hours. Here’s how we manage these situations:
-
Critical Issues: High-priority issues that affect the overall service, such as power failures, network outages, or server downtimes, are addressed immediately (best effort) regardless of when they occur. These are handled with the highest priority to minimize any disruption to our services.
-
Non-Critical/User-Specific Issues: Issues that are specific to your VPS but do not affect the overall platform (e.g., application errors, custom configurations) will be addressed during the next available support window. These issues will wait until the start of the next business day unless you have an additional support contract in place.
-
Additional Support Contracts: For customers who require support outside of regular hours for non-critical issues, we offer additional support contracts. These contracts provide extended support and faster response times, ensuring that you have access to help whenever you need it.
How to Contact Support
If you need assistance, you can reach our support team by opening a ticket through our Support Ticket System. Please provide as much detail as possible about your issue to help us resolve it efficiently. You can also join our Discord Server for faster response/Live chat.
Conclusion
MMITech’s free basic support is designed to help you with general inquiries and service-related issues during our standard support hours of 08:00 to 20:00 CET. We prioritize critical issues around the clock, ensuring that our platform remains reliable and available. For those needing assistance outside of these hours for non-critical matters, additional support contracts are available to provide the peace of mind and support coverage you need.
We are here to ensure your experience with MMITech is smooth and successful. Don’t hesitate to reach out to our support team with any questions or concerns.
